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Originally Posted by UncleBooBoo
Umm yes it would! (Depending if payment was received before the bill had been generated.)
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Yes if you make a payment and there is no bill then, you can stop a future bill being taken out by d/d
But he said himself:
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A couple of weeks ago a received my first phone bill from virgin of £11.81 and they told me that it would come out of my account today (11/03/08),
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So he had already been billed, therefore the d/d will not have been stopped by a card payment
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Ummm no you don't, you can still have ebilling and can still make free credit/debit card payments through it even if your a DD customer!
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yes you can, but if you CANCEL the d/d, and pay via card, even via e-billing then you will get a non-dd fee
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The OP has not made a mistake!
I'm with 3 for my mobile and i have a DD setup, i cannot make any card payments over the phone or via ebilling as all options are disabled!
They are not with VM, if VM don't want DD customers to make a payment via this method then they should not allow you too full stop!
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Ok, but if you got a bill saying that it was to be taken via D/D, are you saying would then try and pay it by card anyway?
I do agree however, that maybe Virgin need to look at switching the facility off if a d/d is active
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Although he may be moaning he's paid twice the fact of the matter is they say they have not received his card payment!
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I agree if the e-billing payment is still not showing then something has gone wrong. But the d/d being taken is a seperate issue to the missing e-billing payment