Before you all jump on the OP, why do VM allow card payments via both ebilling and their automated phone system if your on DD?
Nice to see all the offers of help, is this place becoming a playground for linch mob's?
You get linched if you don't pay your bill and now the op is getting linched because he did??
I had my services installed on the 6/2/08 and by the 1/03/08 i owed 27.13 or so the automated voice at the end of my phone line had been telling me since 7/02/08 yet no bills had been generated on my account!
I paid the 27.13 by card as i was worried i had not received a bill, knowing how VM's billing can be i did not want to risk non payment and disconnection etc...
Most companies, well in fact all companies i have used bill you within the first 14 days or so with a months charges in advance.
For me my first VM bill was generated over a month after i was first connected, ebilling works fine and the 27.13 was shown as being received and deducted so they will collect £17 and something pence by DD instead of the usuall 40 odd quid!
I will pay all future bills by DD.
My point being maybe the same thing happened with the OP!
To the OP has your card payment def been taken? Does it show on any statments?
---------- Post added at 11:28 ---------- Previous post was at 11:23 ----------
Quote:
Originally Posted by BenMcr
It wouldn't have stopped the d/d coming out automatically
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Umm yes it would! (Depending if payment was received before the bill had been generated.)
Quote:
Originally Posted by BenMcr
If you would rather pay via e-billing you can cancel your d/d but it will add the non-dd charge onto the account. If the d/d date is wrong, you can request it to be changed.
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Ummm no you don't, you can still have ebilling and can still make free credit/debit card payments through it even if your a DD customer!
---------- Post added at 11:31 ---------- Previous post was at 11:28 ----------
Quote:
Originally Posted by Help!!!
Why do people make mistakes then call a call centre and ask to speak to the manager, im sure the agent was doing the best they can, only to be be bullied by you demanding to speak to the manager.
Simple if you set up DD and then paid by other means also, whos fault is it?
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The OP has not made a mistake!
I'm with 3 for my mobile and i have a DD setup, i cannot make any card payments over the phone or via ebilling as all options are disabled!
They are not with VM, if VM don't want DD customers to make a payment via this method then they should not allow you too full stop!
---------- Post added at 11:33 ---------- Previous post was at 11:31 ----------
Quote:
Originally Posted by indie1982
I don't see what you're getting at, you set up a DD then paid by card and now you're moaning you've paid twice?
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Although he may be moaning he's paid twice the fact of the matter is they say they have not received his card payment!