I've only phoned TS once in the last 2.5 years (to report a complete loss of signal) and went through the whole "turn it off and on again", "have you checked your drivers" routine and it ^U^U^U^Utired me off.
But from what I've seen, the folks covering the TS newsgroups (who will probably not appreciate the publicity) are easy to deal with (especially if you've already done the tests they need) and right on the ball.
Take a couple of minutes and go setup the newsgroup in OE and read a few threads and see for yourselves?
Why pay to call your ISP to report a problem with their service?
[ps. If you don't already know about
Phorm, PLEASE
go and read about VM making money by spying on you]