When I joined Virgin in August 2007 I signed up to the half price for 12 months broadband offer of £22.50 for 4 meg broadband, phone line rental and basic TV.
In November I phoned and got them to change the package to 20meg with all calls for £30.45 per month (they've been charging me £42.45 since then, and have only just given me a £60 credit for this period!), but I've just realised that from August to November they were charging me £37.50 per month instead of the £22.50.
When I phoned and realised this, the guy in customer relations said there was no record of this offer on my account notes, but (said he) could not access any of the letters, etc sent out at that time, etc. I know it was only £22.50 (I wouldn't have taken 4meg BB for £37.50). I asked him to find out which promotions Virgin had on at that time to clarify, but he said they dodn't have that info, and wouldn't put me through to his manager, or anyone else (said no one would have record of any online offers....)
This is crap. I've had a search online and can see links to a Virgin offers mentions on a BB news site from around that time, but the link takes me to the current offer. Does anyone have records of the offer from August 2007 from when they took it out? If I can get details of the promotion (like a code or offer name) I can go back and have another go. I'll still pursue it, as it's ridiculous that I can't speak to someone who can take the matter on board or who can look into it properly, but it would help if I can go back and say 'look this was the offer' and tell them to see how I signed up (ie through their website).
I bloody hate ISP's! Had six months of hassle with Bulldog (ended up with them sending court letters before backing down and refunding me £80) and now Virgin are messing me about!
