Quote:
Originally Posted by roland69uk
A couple of weeks ago a received my first phone bill from virgin of £11.81 and they told me that it would come out of my account today (11/03/08), however i signed up with ebilling and paid the bill with my debit card, payment went through and have reference number, 3 days later i phoned billing to ask why it was not showing as paid and was assured that payment had been received.
This morning i logged onto my internet banking only to find out that they have taken the money again which my account has now gone overdrawn by £6 and the bank have told me i will be charged £25 for this, i then phoned billing who said they would look into this and call me back, nobody called back so i phoned them back and the guy i spoke to said there was no payment made other than the direct debit and he basically called me a liar, i asked to speak to a supervisor or manager but he refused to put me through, i called back got through to someone else who told me she would look into it. not holding my breath on that one.
I am a week out of my first 28 days and already i feel like telling them to cancel the lot, sorry to rant on but it really ****ed me off
< rant over, now breath >
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I can understand your frustation with the information you have been given, but not over what has happened.
Why did you pay via card if you had a d/d set up? It wouldn't have stopped the d/d coming out automatically because Virgin don't expect people to do that! I'm not sure any company would
If you would rather pay via e-billing you can cancel your d/d but it will add the non-dd charge onto the account. If the d/d date is wrong, you can request it to be changed.