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ceedee · 11-03-2008, 10:19

In your position, the next time the speed dropped way low, I'd do the full range of tests that VM TS seem to like (tracerts to bbc.co.uk, netstat -a, four simultaneous downloads plus the details from those two modem pages) and post them to the newsgroup.

I wouldn't even *think* of phoning!
You'll get much better service direct from the techs and, if they're not rushed off their feet, it's quick! (Watched somebody report a problem on there the other day -- they got the full diagnosis, network check, new modem ordered and an engineer visit booked all within 30 minutes.)

11-03-2008, 10:19	#5
ceedee cf.geek Join Date: Jan 2008 Location: Bath Services: 100Mb VM Broadband Posts: 825	Re: 20 mb Extremly slow and fluctuating In your position, the next time the speed dropped way low, I'd do the full range of tests that VM TS seem to like (tracerts to bbc.co.uk, netstat -a, four simultaneous downloads plus the details from those two modem pages) and post them to the newsgroup. I wouldn't even think of phoning! You'll get much better service direct from the techs and, if they're not rushed off their feet, it's quick! (Watched somebody report a problem on there the other day -- they got the full diagnosis, network check, new modem ordered and an engineer visit booked all within 30 minutes.)