Hello,
been having this problem for a good few weeks and maybe a month and have been looking on this forum for tip/tricks and answer but to no avail. My 20 mb has frankly been all over the place on speed tests, tonight my upload speed finally overtook my download speed! I Think this means I have not been stm's as I am getting full upload speed ???
Heres the photo finish! it was a close battle to the finish!
we have 3 computers on the network behind a router and know the all the computer gained atleast 16mb when we first subscribed to it, since then it had gradually shrunk I believe.To make sure it was not the network/router we plugged the internet straight into 1 pc which showed similar results of upto 2/3 mb. I tried other tweaks such as virgin medias guide for "optimizing you pc for 20mb" and changing to open dns but nothing has changed. I was hoping anyone with any knowledge of power levels could tell me if these are ok before I call virgin media technical support.
I would also like to mention when refreshing the DownStream page the the Downstream Receive Power Level ranges anywhere between 1.2 and 0.2 dbmv every time I hit refresh. Is this normal as when I refresh the Upload page nothing barley changes.
Also I am not sure whether the Event Log page will be of any use but I dont know how many criticals or warnings is normal?
Sorry for the long post but I would really appreciate any help or ideas with this problem as it is really pushing on my patience, I thought it may have "sorted" its self out over time which it the usual approach I have taken with VM but this is driving me nuts!
ps thanks for your time
