Quote:
Originally Posted by boroboi
That's absolutly rediculous. I used to work for Barclaycard and i thought that was an unprofessional company, but VM are taking the ****.
You'd think the company would be smart enough to have all of their staff (especially UK) trained and informed on all of the same procedures, offers and their means of authority. Absolutly disgusting. It seems some segment of them are going about their business willy nilly not knowing a thing.
Rule 1 of customer service: have your staff fully up to date on services offered and limits of authority.
Dispicable.
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You are correct that those are some of the basic principles of customer service but this is almost unknown in UK business these days.
ALL UK companies compete on a level playing field of the poorest level customer service.