Cable Forum - View Single Post - Broadband outage TW20 area (Egham, Addlestone etc.)

hwangeruk · 10-03-2008, 00:24

Darren. I am in Addlestone, and my Virgin (old NTL) connection has been crap the last few days too. There was a problem like this 18 months ago, when they did their last network upgrades.

This week, the Addlestone routers had a change control on them listed on the Virgin status page. And ever since then, the service has been terrible.

This is a Virgin problem in our area, don't let others suggest its something on our end.

I like you are reluctant to ring the cash for questions line, only to be asked to unplug my Cable Modem and all that other crap. I've done it lots of times.

Have you checked you cable modem, are you getting stuff like this in the eventlog?

Sun Mar 09 23:22:48 2008 Sun Mar 09 23:22:48 2008 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Time Not Established Error (4) ToD request sent- No Response received
Time Not Established Time Not Established Critical (3) Started Unicast Maintenance Ranging - No Response received - ...

10-03-2008, 00:24	#5
hwangeruk Inactive Join Date: Mar 2008 Posts: 3	Re: Broadband outage TW20 area (Egham, Addlestone etc.) - 5 days now !!! Darren. I am in Addlestone, and my Virgin (old NTL) connection has been crap the last few days too. There was a problem like this 18 months ago, when they did their last network upgrades. This week, the Addlestone routers had a change control on them listed on the Virgin status page. And ever since then, the service has been terrible. This is a Virgin problem in our area, don't let others suggest its something on our end. I like you are reluctant to ring the cash for questions line, only to be asked to unplug my Cable Modem and all that other crap. I've done it lots of times. Have you checked you cable modem, are you getting stuff like this in the eventlog? Sun Mar 09 23:22:48 2008 Sun Mar 09 23:22:48 2008 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Time Not Established Time Not Established Error (4) ToD request sent- No Response received Time Not Established Time Not Established Critical (3) Started Unicast Maintenance Ranging - No Response received - ...