Cable Forum - View Single Post - Broadband outage TW20 area (Egham, Addlestone etc.)

what? · 09-03-2008, 23:26

not sure anything about the issue, work for vm but ont he former telewest side support.

what i would say those is if your service has been down for that long due to a vm issue
they will give you a credit for the amount of time you have been off. you ge tthat by speaking to cs when normal service is resumed. best to speak to tech support asap tho as they will credit the call if its due to an outage and can then note the account to let cs know when it went down. they may also b able to give you some idea of when the issue is due to be resolved.

09-03-2008, 23:26	#3
what? Inactive Join Date: Jul 2007 Age: 37 Services: vm tv xl, 20mb bb, and phoneline(tu 24) Posts: 308	Re: Broadband outage TW20 area (Egham, Addlestone etc.) - 5 days now !!! not sure anything about the issue, work for vm but ont he former telewest side support. what i would say those is if your service has been down for that long due to a vm issue they will give you a credit for the amount of time you have been off. you ge tthat by speaking to cs when normal service is resumed. best to speak to tech support asap tho as they will credit the call if its due to an outage and can then note the account to let cs know when it went down. they may also b able to give you some idea of when the issue is due to be resolved.