Thread: im got ripped off by VM?
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Old 09-03-2008, 21:22   #6
frogstamper
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Join Date: Feb 2008
Location: Brighton
Age: 61
Services: VIP
Posts: 3,705
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Re: im got ripped off by VM?
Quote:
Originally Posted by ANTO View Post
after havin big probs with my VM broadband speeds i phoned them up to cancell my 2 meg connection so i could go elsewhere.
the girl sent a engineer out to fit a new modem and said that i was on a 2 meg package plus a phone too and with being with them roughly 4 or 5 years she would put me on the 4 meg package and with my phone i wouldnt have to pay more than £22.50p a month for the 2 combined.
2 meg is usually £18 and phone £11 a month.

i was prety happy as after havin the connection probs my new modem gave me the full 4 meg speed..
well since then ive had 2 expensive bills. the 1st was for roughly £32 and the 2nd for £32.27p. just for the braodband alone as its £25 per month plus the extra is for the ugrade i asked for?
for gods sake she offered it to me as i had threatened to leave..

i had kept the girls name (edited) and times and dates of the conversation on the phone. and asked to make formal compalint against her and wanted to know the outcome of this mistake, alas to be told they will not tell me what action if any will be taken against her.

well ive been told ive got to make a decision to stay on the 4 meg package(£25) or go back to my origanal (£18, 2 meg service)

how can a employee go makin offers she is not allowed to offer and still keep her job while i now have to pay for a service i didnt want.
Im sorry to say she didnt offer you a discount Anto, all she did was move you up a tarrif.
BB-M + Phone M = £15.50pm
BB-L + Phone M =£22.50pm
BB-XL + Phone M=£31.00pm
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