Quote:
Originally Posted by Kymmy
Why when I look at the above quote I have in the back of my mind the term "cloned MAC" ???
If you turned off your modem and they could still see the MAC address then it's pretty obvious that there's a cloned modem out there using the same MAC address.
Kymmy
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I have only read about this Cloning on here and not sure how widespread it is or even if it still exists - Myself personally, this was the only way I could explain myself getting Throttled when not even using the line bar browsing (which is why I called up Support in the end). It may have been an error on her behalf and maybe she was just checking that I had switched the modem off - I switched off when she asked me and went off to make a coffee while she did what she wanted to do on the computer.
It puts into light if this was the case that they should find a way to stop tis happening esp. now that they enforce these speed reductions. I would not have been so bothered if my web browsing was normal speed but it almost brought it to a halt - Lets hope they figure out a way to knock these cloners (if they exist) offline.
Actually....
Looking at my speed tests and from what I can see, I have not been upgraded to the upcoming 10mbit service but in fact been put on the 20mbit Service. My problem is that I was happy with the 4mbit as long as the Throttling never kicked in and if they have indeed changed my line speed to sort the problem - this begs the question of:
Was I given a Free (temp) upgrade to the 20mbit to fix the problem.
Will I be billed next month £38 instead of £25 for something I never asked for?
Is moving me to 20mbit not just masking the problem as this has a higher limit before Capping?
I will check my next Bill and will not be too happy if I was indeed upgraded to 20mbit for a higher monthly cost.