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what? · 09-03-2008, 14:38

yeah, that is correct.

they will only replace the modem if it has a fault on it or if you are on the 20mbps service and therefor need a new modem.
the modems are supposed to last you as long as your on the service so they wont replace it just because it is an older model.

09-03-2008, 14:38	#7
what? Inactive Join Date: Jul 2007 Age: 37 Services: vm tv xl, 20mb bb, and phoneline(tu 24) Posts: 308	Re: Really annoying modem dropouts yeah, that is correct. they will only replace the modem if it has a fault on it or if you are on the 20mbps service and therefor need a new modem. the modems are supposed to last you as long as your on the service so they wont replace it just because it is an older model.