[ultimate]

Just to say a few words about these call centres, sometime, I think they might not lie knowingly, in my opinion, they just do not know what they are talking about. In my case since last Aug, I have been getting very bad peak times speeds on my 4Mb via STB connection, so I complained a number of times to VM, then an Indian woman phoned up and say moving to 20 Mb with a modem might solve the problem and she said I will be paying the same cost as before, i.e. £25.

Then it was installed, speeds just as bad, but at least in the off peak hours I am getting a much faster speed. The the first bill came and it was £37, phone VM and they say they found nothing on file to say I am paying the same as before, BUT... she is willing to give me a discount on my TV and phone.

Then a few days later I have a letter from VM welcoming me to the "new" contract!! I phoned them and say this is not a new contract and this time the call centre was in UK, a young man said the VM woman before shouldn't have given me a discount at all, since I am not willing to pay £37 so he put me back on 4mb and assured me this is not a new contract.

A few days later another UK VM person phoned me and said this young man (from the 3rd call) was talking rubbish, I was put back on 20mb immediately paying £25 only.

So you see, most of the call centre persons needs retraining.