Sorry, I'm not. I come here when I'm home. Rarely do I access from work.
Did he give you a fault or maintenance reference number?
With a fault ref you can check it's status either on the phone
or by asking in the newsgroups
virginmedia.support.broadband.cable
If you haven't set up newsgroups the following link tells you how.
http://www.virginmedia.com/customers...omernewsgroups
HTH
Mags