For the past 8 days Ive been suffering loss of internet and on-demand services. It seems to be having late afternoon, and then sometimes around 9 or 10 oclock. It always come back on eventually, usually in the morning.
Customer support have advised the usual unplugging modem and set top box, booking an engineer that never turned up, but now Im getting a bit peeved off. Last night I returned from work to find that yet again I couldnt access the internet and the "online" light on the V+ box was flashing again. So yet again (this must be the 20th phone call Ive made in a week) I call CS and a very helpful lady offers to call me back and then we set about checking all the protocols etc. I used 2 different operating systems, Vista Ultimate 64-bit (main system) and XP 32-bit as a backup. Now she claims that Vista's IPv6 protocol shouldnt be enabled as this is whats causing the problem
Now this seems very odd to me, firstly my service always comes back on eventually, and this is usually when the pc is still turned on, but secondly Ive been using this same install of Vista since the start of September, and I know IPv6 has been enabled in all this time, and Ive never had any problems with my connection until last Wednesday evening.
Does this sound correct, or am I being fed a load of the smelly stuff? I really want to get to the bottom of this and get my problems sorted, Ive had great service from Virgin / Telewest for the past couple of years until now, but if I cant get anyone to get my service back to normal Im likely to jump ship to Sky and take up O2 on the free broadband they keep offering me.
Im sure its something to do with our local cabinet