Thread: ssshhh.premium rate for tech support to be scrapped
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Old 05-03-2008, 22:26   #14
on in an hour!
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Re: ssshhh.premium rate for tech support to be scrapped
Quote:
Originally Posted by Mick View Post
Yeah but my problem with this is that Virgin Media isn't an institution that is on the same par as the Secret Service. There is nothing wrong with VM coming out and saying they might be suggesting it, but like its former identity (That would be ntl) it likes to keep things from its customers. If they are asking the staff for suggestions how about they ask their customers as well...???
as in my previous post mick, i said they are listening,this thought hasnt come just from staff,its also through the feedback from customers,dont forget,when they ask staff about customers perception as they see it (i.e. through talking to customers), this needle point is coming through again and again,as to the suggestion they cant keep anything 'in-house',this makes me sound like a spy double dealing with the bloody russians!!! how come you people dont slag off tv boy when he posts 'coming soon to VM' regarding future content,this info is from a trusted source (as is mine) and in no way confirms VM's intentions,but i wouldnt stupidly report this info, if I hadnt been convinced by what i was told,that it could happen.as i said 'ssshhh,its rumoured'.chill out a bit you lot!!!

---------- Post added at 21:26 ---------- Previous post was at 21:25 ----------

Quote:
Originally Posted by Akia View Post
Its a bit too soon to be making statements like that. Its been suggested that something needs to be done. and the staff have been asked to comment on suggestions on what to do but thats as far as it goes.

I do now understand why VM like to keep staff in the dark about stuff and they are normally the last to know. If they can't discuss stuff internally with staff without it being posted on internet forum what choice do they have but to not say anything till they are ready for it to be made public.
akia,its way past a suggestion,as other posts have confirmed.
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