Quote:
Originally Posted by WhiskeyOscar
Copied right out of the original specifications for all DPX100 modems regardless of country of origin;
Maximum Data Rate 30 Mbps (for 64 QAM) and 43 Mbps (for 256 QAM)
Not meaning to be a thorn here but the modem is definitely capable of 20MB.
Does anyone have the URL for that page for ordering a new modem? I'd definitely give that a try.
EDIT: Just to clear up, my decision to cancel at the end of the month stands if I can't get this fixed before then.
Anyone have the specific URL for ordering a new modem or the phone number for this Customer Relations place?
---------- Post added at 15:24 ---------- Previous post was at 13:43 ----------
Double-post again. I got through to Customer Relations after much running about these last hour and so.
After having a nice chat with the lady on the opposite end of the line, she confirmed that the DPX100 is not suitable for a 20MB net connection despite its specifications - it is indeed CAPABLE of 43mbps, just not stable at anything above about 8mbps.
Customer Relations sent me back to Tech support, who screwed me over again, so I got back to Customer Relations once more, talked with the same lady and she's sent me a new modem to arrive in 2 days. Just gotta wait and see now whether or not it fixes the problem properly.
For anyone's info, the 0800 number for Customer Relations is false. Call 150, and choose option 3, option 2, option 2. Then tell them you were recommended to contact customer relations and they'll try to help you properly instead of just messing you about.
Just got to wait and see now!
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Good to hear man, good luck with it, if you dont get a modem, you can always try the link i sent you over.