Akia

Speak to Customer Relations, They have a specialist that is based within the department that they can esculate problems to and arrange a call back for you, But they will only did this if your not getting anywhere with tech support.

In regards to them bringing the disconenction forward. It could be because of where you told him he could cram it. I do know that in the past they have terminated accounts because of the way the customer has spoke to staff members. If the persons been quite sensitive to the matter they could have raised a complaint against you.