[noreality]

I feel for ya lol , i know all to well how enoying and stressfull dealing with them telephone people can be, i cant have direct debit with VM because they keep chargeing me for tv when i havnt got cable tele and trying to explain that to them an get my money back was a complete nightmare, also now coz i wont have direct debit set up because of there constant incompetence i get charged a extra £5 and iv been told im not even entitled to tech support now because i wont pay by direct debit, which to be honest isnt that upsetting to hear , iv also had nightmares with BT and like you they were all too happy to cut me off as soon as i said id leave if they didnt fix, i dont think they appriciate being sworn and cursed at lol but they sure do know how to wind you up in the first place , tlephone calls to isp's is a no win situation and in my experiance all isp's have sucky after sales care