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Old 03-03-2008, 09:55   #15
richardw
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Join Date: Jan 2004
Location: Leicester
Posts: 18
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Re: Dropouts in web access to JANET and BBC...

Thanks for the replies guys!

Quote:
Originally Posted by Joxer View Post
Just had another thought - if it's your server could you set up a test page on a non standard port and see if you can access that? Not sure how useful it may be but it would narrow it down to a port or service issue. How about ftp? does that work ok?
Yes that's a decent idea. FTP is blocked by our University firewall(s) but an unprivileged port should get through.

I've tried traceroute/tracert from Windows, Mac OSX and Linux at home, all with the same outcome.

Quote:
Originally Posted by Cobbydaler View Post
You could always try tcptraceroute...
Thanks, I'll give that a go.

The problem happened again this morning, I managed to get a tracert to my server and the BBC while it was happening, then another once it had clear up.

Here's the route to my server (I've blanked out my server name for reasons paranoia! Not that I don't trust folk here, but you know...). The first trace is during the problem, the second once it had cleared up:

Code:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Richard>tracert xxx.le.ac.uk

Tracing route to xxx.le.ac.uk [143.210.xx.xxx]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  agate.skynet [192.168.1.1]
  2     9 ms    15 ms    18 ms  10.227.172.1
  3    57 ms    62 ms    39 ms  leic-t2cam1-b-v109.inet.ntl.com [82.3.34.197]
  4    11 ms    18 ms     6 ms  cpc3-ches1-3-1-cust233.lutn.cable.ntl.com [82.3.
32.233]
  5     9 ms    14 ms    36 ms  nth-bb-b-so-130-0.inet.ntl.com [213.105.172.41]

  6    16 ms    14 ms    12 ms  tele-ic-1-as0-0.inet.ntl.com [62.253.184.2]
  7    16 ms    15 ms    14 ms  212.250.14.34
  8    22 ms    21 ms    12 ms  so-1-3-0.lond-sbr4.ja.net [146.97.33.9]
  9    21 ms    21 ms    17 ms  so-2-1-0.leed-sbr1.ja.net [146.97.33.29]
 10    26 ms    23 ms    26 ms  EMMAN-N1.site.ja.net [146.97.42.10]
 11    22 ms    39 ms    27 ms  uol3-gw-v320.emman.net [195.195.228.114]
 12    19 ms    20 ms    21 ms  uol3-gw-5-2-r.emman.net [194.82.121.178]
 13    26 ms    21 ms    25 ms  143.210.7.1
 14    40 ms    19 ms    22 ms  xxx.le.ac.uk [143.210.xx.xxx]

Trace complete.

C:\Documents and Settings\Richard>tracert xxx.le.ac.uk

Tracing route to xxx.le.ac.uk [143.210.xx.xxx]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  agate.skynet [192.168.1.1]
  2    23 ms    21 ms    31 ms  10.227.172.1
  3    18 ms    20 ms    33 ms  leic-t2cam1-b-v109.inet.ntl.com [82.3.34.197]
  4    11 ms    12 ms    14 ms  cpc3-ches1-3-1-cust233.lutn.cable.ntl.com [82.3.
32.233]
  5    13 ms    11 ms    13 ms  nth-bb-b-so-130-0.inet.ntl.com [213.105.172.41]

  6    38 ms    12 ms    29 ms  tele-ic-1-as0-0.inet.ntl.com [62.253.184.2]
  7    27 ms    12 ms    22 ms  212.250.14.34
  8    19 ms    12 ms    17 ms  so-1-3-0.lond-sbr4.ja.net [146.97.33.9]
  9    17 ms    17 ms    19 ms  so-2-1-0.leed-sbr1.ja.net [146.97.33.29]
 10    21 ms    40 ms    19 ms  EMMAN-N1.site.ja.net [146.97.42.10]
 11    33 ms    18 ms    32 ms  uol3-gw-v320.emman.net [195.195.228.114]
 12    19 ms    25 ms    22 ms  uol3-gw-5-2-r.emman.net [194.82.121.178]
 13    21 ms    48 ms    22 ms  143.210.7.1
 14    37 ms    48 ms    29 ms  xxx.le.ac.uk [143.210.xx.xxx]

Trace complete.
And here's the trace to the BBC, again first during problem, second once clear:

Code:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Richard>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.253.73]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  agate.skynet [192.168.1.1]
  2     8 ms     8 ms    10 ms  10.227.172.1
  3    12 ms     9 ms    40 ms  leic-t2cam1-a-v109.inet.ntl.com [82.3.34.69]
  4    26 ms     9 ms    12 ms  cpc3-ches1-3-1-cust233.lutn.cable.ntl.com [82.3.
32.233]
  5    17 ms    19 ms    40 ms  lee-bb-a-so-120-0.inet.ntl.com [213.105.172.17]

  6    30 ms    24 ms    39 ms  pop-bb-b-so-100-0.inet.ntl.com [62.253.185.238]

  7    15 ms    27 ms    40 ms  tele-ic-2-as0-0.inet.ntl.com [62.253.184.6]
  8    20 ms    15 ms    15 ms  ntl-ge2-8.prt0.thdo.bbc.co.uk [212.58.239.217]
  9    15 ms    17 ms    17 ms  212.58.238.129
 10    17 ms    19 ms    19 ms  212.58.239.222
 11    18 ms    43 ms    16 ms  www4.cwwtf.bbc.co.uk [212.58.253.73]

Trace complete.

C:\Documents and Settings\Richard>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.253.73]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  agate.skynet [192.168.1.1]
  2    12 ms    43 ms    13 ms  10.227.172.1
  3    16 ms    11 ms    10 ms  leic-t2cam1-a-v109.inet.ntl.com [82.3.34.69]
  4    26 ms    18 ms    29 ms  cpc3-ches1-3-1-cust233.lutn.cable.ntl.com [82.3.
32.233]
  5    13 ms    10 ms    30 ms  lee-bb-a-so-120-0.inet.ntl.com [213.105.172.17]

  6    27 ms    24 ms    17 ms  pop-bb-b-so-100-0.inet.ntl.com [62.253.185.238]

  7    17 ms    18 ms    18 ms  tele-ic-2-as0-0.inet.ntl.com [62.253.184.6]
  8    13 ms    18 ms    15 ms  ntl-ge2-8.prt0.thdo.bbc.co.uk [212.58.239.217]
  9    22 ms    23 ms    51 ms  212.58.238.129
 10    17 ms    16 ms    19 ms  212.58.239.222
 11    30 ms    21 ms    36 ms  www4.cwwtf.bbc.co.uk [212.58.253.73]

Trace complete.

C:\Documents and Settings\Richard>
A few things to draw from those I think. First off the DNS resolve seems to work OK during the problem. Second, the routes aren't changing between working and not working intervals. Thirdly the routes only share the first four hops in common (agate is my Linksys router, presumably 10.227.172.1 in my UBR?).

I did a trace to an unaffected site during the problem:

Code:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Richard>tracert www.beyond3d.com

Tracing route to beyond3d.com [74.200.65.90]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  agate.skynet [192.168.1.1]
  2    27 ms    29 ms    14 ms  10.227.172.1
  3    38 ms    14 ms    10 ms  leic-t2cam1-a-v109.inet.ntl.com [82.3.34.69]
  4    26 ms    22 ms    29 ms  leic-t3core-1a-ge-017-0.inet.ntl.com [195.182.17
9.245]
  5    56 ms    12 ms    10 ms  lee-bb-a-so-120-0.inet.ntl.com [213.105.172.17]

  6    25 ms    17 ms    18 ms  bre-bb-b-so-200-0.inet.ntl.com [213.105.175.26]

  7    19 ms    17 ms    18 ms  telc-ic-1-as0-0.inet.ntl.com [62.253.185.74]
  8    26 ms    21 ms    25 ms  tge2-3.fr4.lon.llnw.net [195.66.226.133]
  9    40 ms    43 ms    20 ms  ve5.fr3.lon.llnw.net [69.28.171.137]
 10    99 ms    89 ms    82 ms  tge7-2.fr3.lga.llnw.net [69.28.171.125]
 11   114 ms    97 ms    96 ms  ve2002.fr4.lga.llnw.net [69.28.171.202]
 12   125 ms   124 ms   107 ms  tge2-3.fr4.iad.llnw.net [69.28.171.153]
 13     *      100 ms   110 ms  readnews.defender.tge1-4.fr4.iad.llnw.net [69.28
.158.174]
 14   109 ms   102 ms   102 ms  colo12c.iad.keepitsecure.net [69.65.112.54]
 15   102 ms   132 ms   108 ms  cerberus.fileburst.net [74.200.65.90]

Trace complete.

C:\Documents and Settings\Richard>
Which is interesting because it differs from the other two at hop 4 (cpc3-ches1-3-1-cust233.lutn.cable.ntl.com on the affected route).
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