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I am using a NTL:Home 120 modem. Is that likely to be the problem?
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It shouldn't be. That's what I'm using and I get a pretty consistent download speed of 1,100-1,200 KB/s at any time of day (traffic shaping aside), which is very close to the maximum you could expect from a 10 Mb/s connection.
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If I've been upgraded why is the download rate still so low?
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It depends how you're measuring the download rate. Outside of the traffic shaping hours, try downloading one of the game demos hosted on Virgin Media's own servers, Half Life 2 for example: -
http://gamefiles.virginmedia.com/blu...alflife2/demo/
You don't have to download it all obviously, just let the download speed level out and see how fast it is. For me right now it's hovering around the 1,210 KB/s mark. Also, remember that it's an "up to" 10Mb/s service. Unfortunately, there's no guarantee that you will ever achieve anywhere near to the theoretical maximum speed.
You could also give TCP Optimizer a try, which is a free program for optimising a broadband Internet connection. It's available here: -
http://www.speedguide.net/downloads.php
Instructions here: -
http://www.speedguide.net/faq_in_q.p...ory=100&qid=33
It's really easy to use. It literally takes 30 seconds and one reboot, and that's it. It may not make any difference, but it's worth a try. It'll back up your current settings too, in the unlikely event that it actually makes things slower.