[none]

Originally Posted by bw41101

Just the ordinary customer services. In fact, when I asked the representative to look at our website and read the info on Phorm for themselves (rather than try to explain it myself) the response (I felt) was one of genuinely not knowing anything about Phorm.

Obviously (it seems) the right hand isn't communicating with the left - nothing new there then. :

I touched on this in post #341

Originally Posted by none

If you want to speak to someone about Phorm and how it will supposedly work you can try ringing VM’s retentions department on - tel: 0800 052 0870

This so far has been the only department that seems to be able to verbally relay any information regarding Phorm. One can only assume that there have been numerous cancellation enquires due to Phorm, and as such the retentions guys have been ‘readily briefed’ as to what to say.

So, did it alleviate my concerns and fears?

Hell no, not even close! Phorm (webwise) was completely and utterly played down as being nothing more than harmless marketing info. TBH I was almost lost for words with their woolly explanation of how it worked. As if somehow I was the overreacting fool for being so concerned with it!!!

So,

Has anyone else rung retentions to querry Phorm (webwise)?

If so, what were you told?

Did it put your mind at rest?