Cable Forum - View Single Post - Virgin 4Mb to upgrade to 10Mb February

sav112 · 29-02-2008, 17:28

It keeps the masses happy…..Plus stops continual posts or calls requesting what the upgrade status is….

It’s probably not worth the web page it written on but it does at least suggest a roll out is in progress and gives us a focus. It probably is upto date but would be great if one person just one person who must know from reports what is nearing completion.

I never understand why companies hide information even bad news for example saying that such an area has slipped would be fine. Its when Customers feel left in the dark the problems arise oh and the fact that there support staff seem to be out of the loop.

29-02-2008, 17:28	#179
sav112 Inactive Join Date: Jun 2004 Services: "Be" 8mb Posts: 397	Re: Virgin 4Mb to upgrade to 10Mb February - Summer It keeps the masses happy…..Plus stops continual posts or calls requesting what the upgrade status is…. It’s probably not worth the web page it written on but it does at least suggest a roll out is in progress and gives us a focus. It probably is upto date but would be great if one person just one person who must know from reports what is nearing completion. I never understand why companies hide information even bad news for example saying that such an area has slipped would be fine. Its when Customers feel left in the dark the problems arise oh and the fact that there support staff seem to be out of the loop.