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Bozo · 28-02-2008, 00:05

Hi,

I have a problem with my wireless internet connection and I'm at a loss to try and solve it.

Originally I got the wireless package from telewest, they sent me a Netgear wireless point which connected to the TV set top box and a Netgear dongle for the PC. However, last month my TV set top box bit the dust and had to be replaced with a new one and I was informed by Virgin Media that the wireless through the new set top box was no longer possible and that they would have to come and install a cable modem.

An engineer came and installed the modem and connected up the wireless access point to the cable modem and all was fine for about 3 weeks, but now all of a sudden I'm having problems connecting to the access point and when it does connect it seems to vary in speeds quite a bit and also the connection keeps dropping out. Before going out and replacing the everything I rang Virgin Media who just washed their hands completely of it (although I can tell you I'm not letting this drop), so I rang Netgear technical support and was on with them for about 30 minutes trying different things to try and get this working. Eventually I got transferred to a senior technician who after a couple of minutes starts telling me that a wireless access point cannot be connected directly to cable modem as it won't work, it must be connected to a router. I explained to the guy that the access point was working fine for 3 weeks prior to this, but again got no joy from him as he would not back down on the fact that the access point could work when connected directly to a cable modem.

So at the moment I'm stuck, I've tried connecting the access point directly to the PC so I can log into the setup, but so far I've had no joy with being able to do this for some reason, and I've no idea what to try next.

Anybody any ideas ?? I'm beginning to think that this access point might have had some firmware installed that was specific to Telewest.

Thanks

28-02-2008, 00:05	#1
Bozo Inactive Join Date: Feb 2008 Posts: 3	Virgin Wireless Hi, I have a problem with my wireless internet connection and I'm at a loss to try and solve it. Originally I got the wireless package from telewest, they sent me a Netgear wireless point which connected to the TV set top box and a Netgear dongle for the PC. However, last month my TV set top box bit the dust and had to be replaced with a new one and I was informed by Virgin Media that the wireless through the new set top box was no longer possible and that they would have to come and install a cable modem. An engineer came and installed the modem and connected up the wireless access point to the cable modem and all was fine for about 3 weeks, but now all of a sudden I'm having problems connecting to the access point and when it does connect it seems to vary in speeds quite a bit and also the connection keeps dropping out. Before going out and replacing the everything I rang Virgin Media who just washed their hands completely of it (although I can tell you I'm not letting this drop), so I rang Netgear technical support and was on with them for about 30 minutes trying different things to try and get this working. Eventually I got transferred to a senior technician who after a couple of minutes starts telling me that a wireless access point cannot be connected directly to cable modem as it won't work, it must be connected to a router. I explained to the guy that the access point was working fine for 3 weeks prior to this, but again got no joy from him as he would not back down on the fact that the access point could work when connected directly to a cable modem. So at the moment I'm stuck, I've tried connecting the access point directly to the PC so I can log into the setup, but so far I've had no joy with being able to do this for some reason, and I've no idea what to try next. Anybody any ideas ?? I'm beginning to think that this access point might have had some firmware installed that was specific to Telewest. Thanks