I dont think making assumptions on any part is good practise, however id see a forum as a place to discuss and share opinions.
If you have facts to backup what you say, excellent, but in the end theres not much chance of that when 3 million people are involved. Everyone is entitled to share their own opinion based on their own experience. If an arguement is based on assumptions and opinions, theres not gonna be much progress is there?
I only expressed my opinion as the majority of VM's customers are happy with their broadband service, however these customers may not know theres issues with their bbi service, unlike enthusiasts who will be able to spot issues.
Again, i dont have any facts or evidence to back it up, but its my opinion and people will disagree or agree based on their personal experience.
Enjoy the ongoing debate

- But its worth respecting others thoughts.
J x