Quote:
|
Originally Posted by carlingman
[snip]
Ultimately if posters cannot name and shame publicly I fail too see why employees should be able to internally.
I for one see the publshing of the results via the tools sent to the customer via email as a positive step in the right direction from NTL.
 |
1)
ALL employees didn't threaten to walk off the site.
2) The issue was with public naming and shaming of people which could harm their career. That's a bit different to requesting details by PM in order to offer advice and/or guidance, neither of which is likely to affect someone's career
3) A mistake that is always made on this site, people assume that users of this site are representative of ntl customers as a whole. I can assure you they are not. Most users of this site are what I would call 'extremely net savvy' and would no doubt love Bluetools results being made available. Well, the vast majority of customers are NOT like that. I'll tell you what, security issues asude, if that sort of stuff was routinely emailed to every customer who called, my previous department would be flooded with calls from people saying '"I wanna cancel me broadband, I'm goin' back to AOL, they don't confuse ya with all this technical crap".
Take it from one who deals with 'ordinary' customers on a day to day basis, sending them Bluetools results every time would do more harm than good. And whether we like it or not, any company these days will only spend their money on doing things the vast majority of customers will find useful.