Cable Forum - View Single Post

ian@huth · 20-11-2004, 10:55

A MOT station giving a list of faults with a car that has failed the test is useful because the owner can take the car anywhere for rectification. A bluetools output report is really of no use to the customer as only NTL can rectify any problem. It either signifies a problem which the CSR should take action to resolve or that there is no problem at that moment in time. To me it seems that the CSR taking time to send a copy of the output is wasting time that could better be used attending to the next customer in the telephone queue.

20-11-2004, 10:55	#25
ian@huth Inactive Join Date: Jun 2003 Location: Huthwaite, Nottinghamshire Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other Posts: 4,536	Re: BB Tech support help anyone!??!! A MOT station giving a list of faults with a car that has failed the test is useful because the owner can take the car anywhere for rectification. A bluetools output report is really of no use to the customer as only NTL can rectify any problem. It either signifies a problem which the CSR should take action to resolve or that there is no problem at that moment in time. To me it seems that the CSR taking time to send a copy of the output is wasting time that could better be used attending to the next customer in the telephone queue.