Thread: Virgin 4Mb to upgrade to 10Mb February - Summer
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Old 21-02-2008, 06:16   #118
lostandconfused
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
Quote:
Originally Posted by howard.bates View Post

VM has stated that implementation of their 10M service will be complete "by the end of the summer". If they have a sensible and robust plan with end-summer as the end date, why are they so loathe to share any part of it ? By saying nothing, they remind us of past occasions where the end date was apparently chosen by someone very high up the tree because it sounded impressive.
Because if there are any delays, for whatever reason and they have announced a date. Then you get lots of people calling in and complaining in places like this, that vrigin media promised me my upgrade by whatever date. This is outrageous, im phoning retentiosn to get a 99% discount or im cancelling.
What benefit deos it serve the company to publish estimated dates before they are 100% sure? They have already got the good publicity by announcing the upgrade, by giving specific dates they are just setting themselves up for a fall.
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