Originally Posted by howard.bates

Like many others, I received a letter from Virgin this morning announcing a free upgrade from 4MB to 10MB. A quick look at their website reveals that the "plans" for rollout are sketchy at best. Looking a bit further, the website tells me that my 3Com CMX modem (which has worked happily for more than 8 years and is rated at 40 Mbps) is no longer adequate. Hmmm.
So, they can't or won't tell us what is happening in as little as 10 days time, then they suggest that I spend money on an equipment upgrade which is probably not necessary. I find it very hard a) to feel reassured that they're in control of their business, and b) to believe that looking after my interests is near the top of their priority list.