Well done, l would like to ad a few pointers, what we have in this day and age, is that many large companies, think that the customer is stupid, and that by using threats, they can get away with you, my solution is this, if you get no satisfaction from the so called customer service, write directly to the MD of the company, they don't like that. or the Omsbudman office, they hate that.
A few years ago, there was a programme on BBC, called ' what you didn't know, something on those lines, about bailiffs, and the one thing that came up was, when they knock at your door, UNLESS THEY HAVE A COURT ORDER, they cannot touch property, and you don't let them in the house, or touch property outside your house, but there again, if you have let it gone that far, then it would be a court order. hope that helps.
