Cable Forum - View Single Post - Does Virgin Broadband work with Cable Routers?

KJBen · 16-02-2008, 14:11

I tried to contact Virgin Media with a view to taking a Broadband XL package...

Everything seemed to be going fine until I asked if I could connect my home network to the broadband using a DSL router, then things started to fall apart. One person on the sales team said yes, another said no, a third said maybe, but I would need a Business account...

I have a Belkin F5D7231-4 HS DSL/Cable router, and I could not believe such a simple question would be so difficult to get an answer to.

Does anyone here know the answer, and can anyone tell me that I just had a poor sales guy, and that it does not reflect the level of customer support from VIrgin Media. I am an ex-NTL customer if that helps...

Many thanks in anticipation,

Ben.

16-02-2008, 14:11	#1
KJBen Inactive Join Date: Feb 2008 Posts: 7	Does Virgin Broadband work with Cable Routers? I tried to contact Virgin Media with a view to taking a Broadband XL package... Everything seemed to be going fine until I asked if I could connect my home network to the broadband using a DSL router, then things started to fall apart. One person on the sales team said yes, another said no, a third said maybe, but I would need a Business account... I have a Belkin F5D7231-4 HS DSL/Cable router, and I could not believe such a simple question would be so difficult to get an answer to. Does anyone here know the answer, and can anyone tell me that I just had a poor sales guy, and that it does not reflect the level of customer support from VIrgin Media. I am an ex-NTL customer if that helps... Many thanks in anticipation, Ben.