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Originally Posted by gary_580
ok picture this as your having difficulty in understanding the design of the web page.
How it works
1. You enter your user name
2. you forget password so want to enter a new one
3. you cant answer the pets name question correctly
4. you cant answer the pets name question so you get it to sent you an email
How it cant work
1. You enter your user name
2. you forget password so want to enter a new one
3. you get it to send you an email
4. ahhhh how does the web page know you didnt get the email????
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Well that's how Gmail works. You click a link in the email (which has a validity period) which lets you reset your password. No link clicked, no reset.
Simple as.