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Old 06-02-2008, 20:10   #4
Delta.Pete
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Join Date: Feb 2008
Posts: 6
Delta.Pete is an unknown quantity at this point
Re: Virgin.Mobile and virgin.Media Help really needed PLEASE .

Quote:
Originally Posted by Cerberus View Post
Just give me a few minutes to look through all of your original post. I will try and help if I can. Mobile's are second nature to me as I have worked for O2 & 3, but give me a few mins.

Rest assured there is always somebody about on CF to help folk out.

Oh &

-Edit-

Ok this looks like a POP3 Outgoing setting that is incorrect or not present on your SE w950i handset, which would explain why you are unable to send emails. Your incoming settings look fine as you can receive emails.

Who is your mobile phone network provider? O2, 3, Voda, Orange, T-Mobile, Virgin???
What is the second part of your email address (@ntlworld.com, @blueyonder.co.uk)?

You may also wish to consult the w950i Product Manual which you should have. If not you can download one from here.

Its in .pdf format so you will need adobe acrobat reader to view it. Refer to the section regarding setting up Internet,email & MMS (Page 65 of the manual). Have a read through that and follow the instructions given. I think all you will need are the outgoing settings for your mail provider, in this case Virgin Media. Which you should have or you can obtain these over the phone or if some kind person, can post here.

Hi and thank you for your welcome Cerberus !

The settings are ok for the pop outward settings , im with Virgin .Network and they have checked my setting over the phone and i can tell you them of by heart ,and its not just my Sony W950i its my Nokia 6233 and my old sony W300i too they all stopped being able to send emails via all of the mentioned mobiles same time same day talk about weird .

My email addresses end in Virgin.net and having 5 of them is quite useful ive never had any problems with emailing via any of my mobiles before until the dreaded 1.2.08at about 10.30 to 11am thats when ive been uable to send but im fine in receiving still .

The settings are outgoing smtp.virgin.net plus ive to use SMTP authentication box ticked plus ive been told to use inbox login details ive even been able to use mail.virgin.net too as a outgoing settings ,this is where its all very strange ive had the settings sent over from virgin.Network too and they can confirm that all is correct there end but think the problem lies with my email provider virgin.net /virgin.Media ?

so this is why now they have sent there details to Virgin.Media but ive sent 10 emails and not one reply in now 5 days !

Ive checked my nokia 6233 and the settings tally up too plus do the settings on my Sony w300i this is the real problem id understand if it was just one mobile but all of them have topped working same time and day and before then all was fine . I hope thats given you some idea of what is going on please be assured the settings have been treble checked back and forth ,so this is why im really stuck ,and any help is really needed .

I hope this may point you in the right direction id be pleased to learn anything but the setting are fine ive been assured . Many Thanks Pete .
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