Thread: Am I a bad CSR?
View Single Post
Old 19-11-2004, 23:33   #25
dragon
Inactive
 
Join Date: Jan 2004
Posts: 3,898
dragon has reached the bronze age
dragon has reached the bronze agedragon has reached the bronze agedragon has reached the bronze agedragon has reached the bronze agedragon has reached the bronze agedragon has reached the bronze agedragon has reached the bronze agedragon has reached the bronze agedragon has reached the bronze agedragon has reached the bronze age
Re: Am I a bad CSR?
Quote:
Originally Posted by Graham
Absolutely I would prefer this!

Like many people (especially those who have a degree of techno-savvy) I've got fed up with "pre-canned" responses given out mindlessly by CSR drones who are just reading from a prepared script or "knowledge (hah!) base" that doesn't help!

Me: "OK, this is the problem, I've tried rebooting the cable box and that doesn't work"

CSR: "Can you try rebooting the cable box"?

Me: "Hello? Did you *LISTEN* to what I just said???
Know that feeling

also reminds me of the recorded message saying to download broadband medic when u phone bb faults and press the option for total loss of service
dragon is offline   Reply With Quote