you cant blame the staff at these call centres, its our fault for putting them over there in the first place IMO
if we were offered the same here for a big company from say america, and it offered lots of jobs, we'd snap it up.
i can remember when cable used to have call centres in utah, many moons ago though, i was always fasinated that i was talking to someone in america....
(i dont get out much, can you tell
)