[stairpotato]

***update****

managed to speak to a real person earlier - at last - by the time i got through to someone (after about an hour of holding) everything was pretty much ok....

here's the diagnostics that were run:

Ping results from modem : 10 packets sent: 0% lost; 7ms / 15ms / 28ms
(Min/Avg/Max)
Modem lease granted at : 02/10/2004 14:47:20
Modem lease expires at : 25/11/2004 17:20:10

CPE IP Address :
Ping results from CPE : 10 packets sent: 0% lost 9ms / 14ms / 29ms
(Min / Avg / Max)
CPE lease Granted at : 02/10/2004 14:47:45
CPE lease expires at : 21/11/2004 11:17:14

cmRxPower +0.0 dB mV
cmStatus registrationComplete
cdxCmtsCmStatusValue online
cmSNR +29.8 dB
ccsFlapInsertionFailNum 42
ccsFlapHitNum 57979
ccsFlapMissNum 10856
ccsFlapCrcErrorNum 0
ccsFlapPowerAdjustmentNum 15
ccsFlapTotalNum 340
cmTimesOnline 111
cmPercentOnline 98.15 %
cmMinOnline 0d 0h 0m 18s
cmAvgOnline 0d 9h 41m 9s
cmMaxOnline 9d 4h 49m 42s
cmMinOffline 0d 0h 0m 1s
cmAvgOffline 0d 0h 10m 55s
cmMaxOffline 0d 5h 16m 36s
channelSNR +28.7 dB
interfaceDescr Cable4/0-upstream3
interfaceAdminStatus up
interfaceOperStatus up
qosUpstream 256000
qosDownstream 1536000

as far as i can tell things look ok - but then i guess they would if it was working ok.....

basically i've just gotta call back when it stops working again....

.....deep joy.