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haydnwalker · 31-01-2008, 23:46

Suggest doing the following. (and I appologise if I may seem patronising I don't know how much IT experience you have

so no offence)

Firstly Turn off the computer & Modem.

Now:

1. Plug ethernet (LAN) cable into modem.
2. Boot modem and wait until lights are steady green.
3. Boot Laptop & Log in (if applicable).

Now check whether you have an IP Address.

If not follow suggestions below:

1. Click on Start and choose Run
2. Type

Code:

CMD

and press enter
3. In the box type

Code:

IPCONFIG /ALL

4. Look for your Ethernet Adapter and check its ip address. If it's still a private IP (eg 169.xx.xx.xx) then keep reading...
5. at the command prompt type

Code:

IPCONFIG /RELEASE *

6. Type

Code:

IPCONFIG /RENEW

Now try

Code:

IPCONFIG /ALL

once again and see if an ip address is there that isn't a private one.

There could well be a problem with your modem if this does not work. I am presuming that you aren't using a router too.

31-01-2008, 23:46	#3
haydnwalker Inactive Join Date: Jan 2007 Location: Doncaster, S. Yorks. Age: 42 Services: TV:Sky+, BB:DRL VDSL2 40/10 with Ask4, Phone:Mobile Only Posts: 2,320	Re: Limited Or No Network Connection Suggest doing the following. (and I appologise if I may seem patronising I don't know how much IT experience you have so no offence) Firstly Turn off the computer & Modem. Now: 1. Plug ethernet (LAN) cable into modem. 2. Boot modem and wait until lights are steady green. 3. Boot Laptop & Log in (if applicable). Now check whether you have an IP Address. If not follow suggestions below: 1. Click on Start and choose Run 2. Type Code: CMD and press enter 3. In the box type Code: IPCONFIG /ALL 4. Look for your Ethernet Adapter and check its ip address. If it's still a private IP (eg 169.xx.xx.xx) then keep reading... 5. at the command prompt type Code: IPCONFIG /RELEASE * 6. Type Code: IPCONFIG /RENEW Now try Code: IPCONFIG /ALL once again and see if an ip address is there that isn't a private one. There could well be a problem with your modem if this does not work. I am presuming that you aren't using a router too.