Quote:
Originally Posted by TraxData
You sure this is not BT accidently putting you on the 288k/288k package as they keep "accidently" doing to customers as of late...
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Well, the engineer called and we're still not further on... he came out and fixed the line - not that there was anything wrong with he telephony side of our service but there is now - it's really tinny when we speak, but to be honest I can live with that!. I called up to demand that the service be disconnected and spoke with the sales rep who sold it to me and confirmed 'Vivian, you did tell me that if the speed wasn't up to scratch that you would be able to cancel it' and she (quote) 'yes sir, that's right... I can remember our conversation... you'll have to leave it with me, the only peolple that can cencel a service is tech support'. I waited and got a call back to say that they wont cancel it. I fought tooth and nail and now have a broadband engineer visiting us tomorrow because according to BT there is a problem with our broadband - according to them there is something showing on our line meaning that we will experience a slow connection. Pat - the tech guy we spoke to said if this doesn't resolve the issue we will be able to cancel - yet again another promise that we can cancel if we're not happy but I'm not holding my breath..... ahhhhhh!!!!
I am honestly sooo unhappy with this. Ran a test just after the engineers visit and it was running at 56kbps. I ran the test again and got 150kbps, then again 360, then back to 109kbps.... it's just not good enough.