Hi Guys and Gals,
I need some help here. Been with BT for 2 weeks - Paid £129 for the line to be activated cause I've just moved into a new property and all because I wanted broadband. I called bt and was advised that the speed would be aprox 1/4 of a meg and the charge was £24.99 per month... my initial reaction was not a chance but the advisor talked me into it cause 'we (bt) have been having probs with our speed prediction software' and she assured me that the engineer would work to get us a better speed... she even went on to say that if I wasn't happy with the speed that I could cancel. I checked my speed today and got 45kbs... and then it went up to 156kbs so I foned Bt to cancel and was going to phone sky for free broadband but have now been informed that the advisor gave me the wrong info and the broadband cant be cancelled as I'm within contract and that they expect me to pay £24.99 for such an awful service...
does any1 have any suggestions of what I could do??? I'm at a real loss here....
