Quote:
Originally Posted by csjasona
I'm in London N5.
I can now watch live TV - for an hour or so after this latest box was installed, I couldn't change channels or access any menus.
But none of the on-demand services or interactive services work at all.
---------- Post added at 20:35 ---------- Previous post was at 20:34 ----------
I've had 3 engineers come to the house of late. Each has replaced the box and/or the smart card. None have done level checking, none have checked the little green box outside and none have been concerned with doing anything other than putting in a new box and scurrying off!
---------- Post added at 20:36 ---------- Previous post was at 20:35 ----------
The latest box that was put in this afternoon did initially have a solid "online" lamp for 10 minutes or so. But that was before any "hit" was sent to it from VM to allow the box to show TV. Since the hit, the online lamp has been flashing.
---------- Post added at 20:39 ---------- Previous post was at 20:36 ----------
The default frequency (screen 1 of 12:installation pre-hit) is set at 411.00 MHz. I can also see, on that screen, that the modulation error ratio for tuner A, B and C often dips into the red.
---------- Post added at 20:41 ---------- Previous post was at 20:39 ----------
I'm going to call the Swansea-based customer service centre in the morning. What should I be asking for? I'm loathe to get yet another standard engineer out, who will no doubt change over the box and get back in his little white van.
Should I be asking for a full cable inspection, from the green box outside, through to the kit inside, to fully check the signal and error levels?
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Go into the settings menu of the Home screen and to Technical stuff.
Go to the bottom of page 2 and tell us what the signal level reads.