[csjasona]

Well, I contacted the Swansea-based customer service centre this morning, explained the on-going issue and was then connected to someone else (a regular customer service person, I think). They took the details and said that I would be called back by a technical person within three days of that call. Well, having reported the fault initially two weeks ago and never received any type of technical-person call-back during that time, I don't really have much hope!