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Re: Virgin 20MB - DHCP fails to assign an IP
Router and PC are both setup to obtain IP automatically and DHCP is enabled. I am currently using Windows XP Pro. The other problem is that whenever you deal with the Virgin B/Band support they always insist that you connect directly to the modem. However, when I re-connect the router back to the modem it is unable to obtain a new IP from Virgin. I have tried switching everything off then start modem and leave for 5 mins before switching on the router. I then try to connect the PC directly back to the modem and restart the modem again but the PC is unable to obtain an IP.
What’s worse is than after several attempts I finally resort to the call centre and they magically do something and it’s working again. Last night I spent 2.5 hours on the phone with their b/band support desk to both restore the IP address and improve the speed from 4mbs to nearer 20mb.
Went to access the web an hour later and all connectivity is once again lost. Tried IP release/renew to no avail. Not sure if this helps but they did ask to run ‘netstat’ which failed to return any information. They did say there was a problem in my area with their DHCP server but that was supposed to have been resolved.
Thanks,
Dave
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