Ive had probs for a while also.
Black screen when you play a program (I tried all The One and Only's. There were 4 of them even though it was only on twice...)
I phoned 150, "Problem with your TV) and the recorded message said they knew about it.
If its still broke, phone up, complain. Say you came over to Virgin because you wanted VoD, and the product doesnt work the same way it is advertised and pushed on TV.
Some sort of refund should be given. But always take that with a pinch of salt. Some people will just offer you nothing and say "well leave, then!"
---------- Post added at 01:48 ---------- Previous post was at 01:40 ----------
Damn. Ive just noticed, theres maintinence in my area now.
Cant do nothing tonight, if the NET and VoD go off, as they are predicting.