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BenMcr · 21-01-2008, 20:06

Ok, so I've said Virgin published the changes online. You said that wasn't good enough, and that written notification was required.

I said, that written notification was provided, you said that wasn't good enough and Virgin now have to prove that everyone got it?

The issue was, did Virgin do enough to advise customers that a modem upgrade was required. They sent a letter, put up a website, I'm sure there was a phone message if you phoned in.

Short of going round and knocking on everyone's door, I would argue they did.

21-01-2008, 20:06	#23
BenMcr Virgin Media Staff Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: No Compensation ? Ok, so I've said Virgin published the changes online. You said that wasn't good enough, and that written notification was required. I said, that written notification was provided, you said that wasn't good enough and Virgin now have to prove that everyone got it? The issue was, did Virgin do enough to advise customers that a modem upgrade was required. They sent a letter, put up a website, I'm sure there was a phone message if you phoned in. Short of going round and knocking on everyone's door, I would argue they did.