Quote:
Originally Posted by popper
and your point might be valid EXCEPT they made a new increased charge and so it is officially a new package and treated as such in that pesky official T&C contract were it states we shall inform you of any price increase by official notification.
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The price increase and the modem issue was in written notification (and I quote from the letter):
"We’re writing to tell you about changes to your broadband charges that will be coming into effect from 1st May 2007.
The price for Broadband Size: XL will go up from £35 to £37 a month.
From May onwards we’ll be rolling out a programme to increase your speed from 10Mb to up to 20Mb.*
*In some cases, a modem upgrade may be required in order for you to get the speed increase. Please go to
www.virginmedia.com/updates
to check whether you will need a new modem. Internet connection speeds are subject to network capacity and all components working
at optimum speeds."
This was sent to all XL broadband customers in March 2007