[popper]

and your point might be valid EXCEPT they made a new increased charge and so it is officially a new package and treated as such in that pesky official T&C contract were it states we shall inform you of any price increase by official notification.

ok so its just a £2 increase, but non the less an increase thats covered in consumer law and the T&C.

and again 'should have been directed to the website to order the free modem replacement' is not an official notice.