Quote:
Originally Posted by popper
your point was that any customers signing up to the 20Mbit/s service were told that they may need a modem replacement to get the increased speed they were then expected to pay for.
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No, I said that any customer signing up for the 20Mb service, once it was advertised as such
GOT a modem that was compatible.
Anyone that was already on XL broadband had signed up for it as a 10Mb service, not a 20Mb one, and that they modems they had were compatible for that service.
Those customer did not require a new modem to continue to recieve the service they had signed up for, therefore a written notice was not required.
The speed increase was actually free. There was a £2 price increase on XL broadband, but that was across the board, whether the upgrade had taken place or not, so was not connected.
The upgrades didn't start till May 07. Anyone upgrading to 20Mb after that, should have been directed to the website to order the free modem replacement if required, or advised that if they kept their current equipment they would only recieve a partial speed increase.
ntl had been issuing the home 200/250 for a couple of year previous, and these are fine for the 20Mb service.
The incompatible equipment is STB broadband and home 120 modems and below, which basically hadn't been issued since 2004/5