Cable Forum - View Single Post - National Customer Liason Centre (complaints)

TenderLoin · 21-01-2008, 17:32

I think I got contacted by one of the NCLC, i guess is from Newcastle though, to try to help resolve my flat isn't on the database even though there is a life telewest line in it, causing me problem to move my account from previous address.

She was very friendly and genuinely tried very hard but after over 3 MONTHS, numerous messages to the sales/spotters/database department but no one seems to response to her request on my behalf. I finally have to give up.

Now sadly I have to move to BT with their sub-standard internet+TV and even worse CS. The engineer just come in and took over the Telewest box, all sorted in 15 minutes. At least that is one good thing from BT I suppose.

21-01-2008, 17:32	#19
TenderLoin Inactive Join Date: Apr 2007 Location: St Albans, Hertfordshire Services: phone M tv L bb L Posts: 48	Re: National Customer Liason Centre (complaints) I think I got contacted by one of the NCLC, i guess is from Newcastle though, to try to help resolve my flat isn't on the database even though there is a life telewest line in it, causing me problem to move my account from previous address. She was very friendly and genuinely tried very hard but after over 3 MONTHS, numerous messages to the sales/spotters/database department but no one seems to response to her request on my behalf. I finally have to give up. Now sadly I have to move to BT with their sub-standard internet+TV and even worse CS. The engineer just come in and took over the Telewest box, all sorted in 15 minutes. At least that is one good thing from BT I suppose.