Cable Forum - View Single Post

BenMcr · 21-01-2008, 18:24

I don't see how the T&Cs relate to this.

Anyone who signed up for the service after the 20Mb service upgrade got a modem that was compatible.

Anyone who signed up before the upgrade, didn't sign up for a 20Mb service, they signed up for a 10Mb service, and that is what they were getting.

In fact the modems that were incompatible with the 20Mb service were issued about 3/4 years before the 20Mb upgrade.

21-01-2008, 18:24	#17
BenMcr Virgin Media Staff Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: No Compensation ? I don't see how the T&Cs relate to this. Anyone who signed up for the service after the 20Mb service upgrade got a modem that was compatible. Anyone who signed up before the upgrade, didn't sign up for a 20Mb service, they signed up for a 10Mb service, and that is what they were getting. In fact the modems that were incompatible with the 20Mb service were issued about 3/4 years before the 20Mb upgrade.